配送ポリシー

Shipping Policy

Last updated: April 21, 2026

Processing Time
Orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Standard shipping takes 7–20 business days from dispatch, depending on destination, carrier, and customs clearance.

Shipping Rates
- Free standard shipping on all orders to the United States.
- No hidden fees or surprise charges at checkout.

Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking updates to appear in the carrier system.

Delivery Delays
Delivery times are estimates, not guarantees. Delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier disruptions
- Public holidays

Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. Portavel is not liable for packages lost or delayed due to incorrect addresses.

Import Duties and Taxes
Any import duties or taxes charged by your destination country are the responsibility of the customer.

Contact
For shipping questions, email us at support@portavel.com. We respond within 2 business days (Monday–Friday).