プライバシーポリシー

Privacy Policy

Last updated: April 21, 2026

Portavel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit portavel.com or make a purchase from our store. It also describes your rights under the California Consumer Privacy Act (CCPA/CPRA) and the European Union General Data Protection Regulation (GDPR), where applicable.

By using portavel.com, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide Directly
- Identity and contact information: full name, email address, phone number (if provided).
- Shipping and billing information: shipping address, billing address.
- Order information: items purchased, order history, customer notes.
- Communications: messages you send to support@portavel.com or through our contact forms.

b. Payment Information
All payments are processed securely through Shopify Payments and its supported gateways (Visa, MasterCard, American Express, Apple Pay, Google Pay). We do not store your full credit or debit card number, CVV, or expiration date on our servers. Payment card data is handled directly by PCI-DSS compliant processors.

c. Information Collected Automatically
When you visit our site, we automatically collect:
- Device and browser information: IP address, browser type, operating system, device identifiers.
- Usage data: pages viewed, time spent, referring URLs, clickstream data.
- Location data: approximate location based on IP address.

d. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Keep your shopping cart functional.
- Remember your preferences.
- Analyze site traffic and performance.
- Serve and measure advertising (including via Meta, Google, and TikTok pixels, where used).

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

2. How We Use Your Information

We use your personal information to:

- Process and fulfill your orders.
- Communicate with you about your order, shipping, returns, and customer support.
- Send transactional emails (order confirmations, shipping updates).
- Send marketing emails only if you have opted in (you can unsubscribe at any time).
- Detect and prevent fraud, chargebacks, and abuse.
- Improve our website, products, and customer experience.
- Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information for money. However, we share information with the following categories of third parties as necessary to operate our business:

- Shopify Inc. – our e-commerce platform provider, which hosts the store and processes payments.
- CJdropshipping and AliExpress – our fulfillment partners, who receive your name, shipping address, phone number (if required), and order details in order to ship your product from their warehouses in China.
- Shipping carriers – such as USPS, UPS, FedEx, DHL, YunExpress, and their local delivery partners.
- Email and marketing platforms – such as Shopify Email or Klaviyo (if used) for transactional and marketing messages.
- Analytics providers – such as Google Analytics and Meta, to understand site usage.
- Legal and regulatory authorities – when required by law, subpoena, or to protect our rights.

All third parties are contractually required to protect your data and use it only for the purposes we specify.

4. International Data Transfers

Portavel is operated from Japan, and our fulfillment partners are located in China and other countries. Shopify's servers are located primarily in the United States and Canada. By using our site, you acknowledge that your information will be transferred to, stored, and processed in countries outside your country of residence.

5. Your Privacy Rights

a. California Residents (CCPA/CPRA)
You have the right to:
- Know what personal information we collect, use, and share.
- Access a copy of your personal information.
- Delete your personal information, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information (note: we do not sell personal information for money).
- Non-discrimination – we will not discriminate against you for exercising your rights.

b. European Residents (GDPR)
You have the right to:
- Access, rectify, or erase your personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.

c. How to Exercise Your Rights
To exercise any of these rights, email support@portavel.com with the subject "Privacy Request." We will respond within 30 days (or 45 days under CCPA, with extension notice).

6. Marketing Emails and Opt-Out

If you have opted in to marketing emails, you can unsubscribe at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email.
- Emailing support@portavel.com with the subject "Unsubscribe."

7. Data Retention

We retain your personal information for as long as:
- Your account is active.
- Needed to complete your orders and provide support.
- Required by tax, accounting, or other legal obligations (generally up to 7 years for transaction records).

After these periods, we securely delete or anonymize your data.

8. Data Security

We use industry-standard safeguards including:
- HTTPS/TLS encryption for all data transmitted between your browser and our site.
- Shopify's PCI-DSS Level 1 certified payment infrastructure.
- Access controls limiting who can view customer data.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Portavel does not knowingly collect personal information from children under 13 years of age (or under 16 in the EU). If you believe a child has provided us with personal information, please contact us at support@portavel.com and we will delete the information promptly.

10. Do Not Track Signals

Our site currently does not respond to Do Not Track (DNT) signals, as there is no industry standard. You can always control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be announced on our homepage or by email where appropriate.

12. Contact Us

- Email: support@portavel.com
- Subject line: Privacy Inquiry
- Response time: Within 30 days